Better customer support for every business
An AI agent and one shared inbox for calls, chats, email and DMs. Quick to launch and easy for any team.
Every conversation, one inbox
Calls, WhatsApp, email, web chat and social DMs, threaded into one inbox your AI agent and your team share.
Don't just reply. Get it done.
Onlo understands the request, uses your tools to act on it, and confirms the result, all in the same conversation.
- 01Learns your businessPoint Onlo at your website, files, FAQs and Notion. It answers from what you’ve taught it and stays in sync as they change.
- 02Answers on every channelCalls, WhatsApp, email, web chat and social DMs, all with the same knowledge and the same rules.
- 03Takes actionBooks appointments and handles quote requests through your calendar and payment tools, and asks for your approval when it matters.
- 04Hands over cleanlyCreates a ticket, alerts the right person, and lets your team take over any conversation at any time.
Set it up once. It answers everywhere.
Let AI handle the work and keep your team in control. Choose what Onlo can handle automatically, what needs approval and when your team should step into a conversation.
Connect your channels
Web chat, email, phone, WhatsApp and social land in one inbox. Keep your helpdesk or run Onlo on its own.
Add your business information
Add your website, documents and FAQs so Onlo knows your business and gives customers the right answers.
Choose what Onlo can do
Decide what Onlo can handle automatically, and what should wait for your approval.
Go live
Switch it on and start answering customers the same day.
Your AI agent gets sharper with every conversation.
Every resolution feeds back into what it knows, so the next customer with the same question gets an instant, accurate answer. Your team can step in any time.
Built for the way your industry works.
Explore industries ↗One AI agent, fluent in every channel.
Onlo’s AI agent answers calls in a natural voice, replies to DMs as they land, keeps every email in one tidy thread and turns form submissions into answers, with the same knowledge and rules on every channel.
Phone calls
Give customers a number to ring. Onlo picks up, answers the question, and writes up what was said, day or night.
Live chat
Drop the web chat on your site in one line. It answers instantly, and hands over to your team when it needs to.
Forward your support inbox and every email is answered, threaded and tracked alongside all your other channels.
Connect a WhatsApp Business number. Onlo replies the moment a message lands, and keeps the full thread history.
Link your Instagram account. Onlo replies to DMs and comments the moment they land.
Contact form
Put a contact-us form on your site. Every submission is answered straight away and only becomes a ticket when a human is needed.
Your inbox, wherever you are
Your AI agent answers customers around the clock. From your phone, see what it handled, approve actions, take over any conversation and handle tickets. Get notified the moment something needs you.
Questions, answered
What is Onlo?+
Onlo is AI customer service software for small and growing businesses. It gives you an AI agent and a shared inbox that answer customers across phone calls, WhatsApp, email, website chat and social DMs, 24/7, and hand over to your team when needed.
Can Onlo answer phone calls like a receptionist?+
Yes. Onlo works as an AI receptionist: it answers calls in a natural voice, books jobs into your calendar, and transcribes and summarises every call. Calls that need a person become callback tickets for your team.
Which channels does Onlo support?+
Phone calls, WhatsApp, Instagram, Facebook Messenger, email, SMS, a website chat widget, Spotlight bar and support forms, plus Telegram and TikTok, all in one shared inbox.
How is Onlo different from a chatbot?+
A chatbot answers questions. Onlo also gets things done, such as booking appointments, creating tickets and routing requests, using your own knowledge and tools. Your team can take over any conversation at any time.
Who uses Onlo?+
Businesses that talk to customers every day, including plumbers and other trades, salons and clinics, restaurants, online stores, property managers, travel companies and professional services firms.
AI customer service for every business.
Answer every customer, on every channel, day or night.