Terms of Service
THESE TERMS OF SERVICE (this "Agreement") GOVERN YOUR ACCESS TO AND USE OF THE SERVICES PROVIDED BY ONLO ("Onlo"). BY (A) PURCHASING ACCESS TO THE SERVICE THROUGH AN ONLINE ORDER PROCESS REFERENCING THIS AGREEMENT, (B) SIGNING UP FOR A FREE OR PAID PLAN VIA ANY ONLO PLATFORM, OR (C) CLICKING A BOX INDICATING ACCEPTANCE, YOU AGREE TO BE BOUND BY THIS AGREEMENT.
If the individual accepting this Agreement is doing so on behalf of a company or legal entity ("Customer"), they represent and warrant authority to bind that entity. If not, the Service may not be used.
1. The Service
1.1 Service Description
Onlo provides a cloud-based conversational AI platform across chat and voice for customer support, sales, and engagement. Anything Customer or Users configure or upload is a "User Submission," for which Customer is responsible. Customers do not receive the underlying Software.
1.2 Subscription
Customer may purchase a subscription via an Order. Use is limited to authorized Users for internal business purposes.
1.3 Ownership
Onlo owns all rights to the Service, Software, Onlo Content, and related technology. No rights are granted except those stated.
1.4 Permissions
Customer manages all User permissions and is responsible for Affiliates' compliance.
2. Restrictions
2.1 Customer Responsibilities
Customer is responsible for account activity except where caused by Onlo vulnerabilities.
2.2 Use Restrictions
Customer may not copy, modify, reverse engineer, disrupt, resell, or misuse the Service, or test vulnerabilities without authorization.
2.3 API Access
Onlo may set limits on API use.
3. Third-Party Services
Integrations with Third-Party Services are optional and governed separately. Onlo is not responsible for their performance.
4. Financial Terms
4.1 Fees
Fees are non-refundable unless stated otherwise.
4.2 Payment
Onlo or its Payment Processor will charge Customer's payment method. Customer must keep information current.
4.3 Taxes
Fees exclude taxes; Customer is responsible for all applicable taxes.
4.4 Failure to Pay
Onlo may suspend access for non-payment.
5. Term and Termination
5.1 Term & Renewals
Subscriptions renew unless canceled. Downgrade to Free Version applies upon cancellation.
5.2 Termination
Either party may terminate for material breach not cured within 30 days.
5.3 Effect of Termination
All rights end and access is revoked. Data may be deleted upon request.
5.4 Survival
Ownership, payment, liability, confidentiality, and other key sections survive termination.
6. Warranties and Disclaimers
Customer warrants legal compliance. THE SERVICE IS PROVIDED "AS IS," WITHOUT WARRANTIES OF ANY KIND.
7. Limitation of Liability
ONLO'S LIABILITY IS LIMITED TO FEES PAID IN THE PRIOR 12 MONTHS. ONLO IS NOT LIABLE FOR INDIRECT OR CONSEQUENTIAL DAMAGES.
8. Confidentiality
Confidential Information includes non-public business and technical data. Parties must protect it and may only use it to fulfill obligations.
9. Data
9.1 User Information
Customer authorizes Onlo to process User Information.
9.2 User Submissions
Customer retains ownership; Onlo may use them solely to operate the Service.
9.3 Service Data
Onlo may use anonymized, aggregated data.
9.4 Data Protection
Onlo applies reasonable security measures.
10. General Terms
10.1 Publicity
Onlo may use Customer's name/logo with prior consent.
10.2 Force Majeure
Onlo is not liable for events beyond reasonable control.
10.3 Changes
Onlo may modify the Service or these terms with notice.
10.4 Relationship
Parties are independent contractors.
10.5 No Third-Party Beneficiaries
No third parties may enforce this Agreement.
10.6 Notices
Delivered via email or within the Service.
10.7 Amendments & Waivers
Must be in writing.
10.8 Severability
Invalid terms are modified to remain enforceable.
10.9 Assignment
Restrictions apply; Onlo may assign in certain cases.
10.10 Governing Law
Delaware law governs; disputes resolved in Delaware courts.
10.11 Entire Agreement
This Agreement supersedes prior agreements.