Terms of Service

1. Agreement to Terms

By accessing or using Onlo AI's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

2. Use License

Permission is granted to temporarily access and use Onlo AI's services for personal or business purposes, subject to the restrictions in these terms. This license does not include:

• Modifying or copying our materials except as permitted
• Using materials for commercial purposes without authorization
• Attempting to reverse engineer any software
• Removing copyright or proprietary notations
• Transferring materials to another person or "mirroring" on any other server

3. Service Description

Onlo AI provides an AI-powered customer service platform including voice AI agents, chat widgets, omnichannel messaging, and related tools. Our services are designed to help businesses automate and enhance their customer communication.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We will provide reasonable notice of significant changes when possible.

4. User Accounts

When you create an account with us, you must provide accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your contact information is current and accurate

5. Acceptable Use

You agree not to use our services to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit harmful, threatening, or abusive content
• Distribute spam or unsolicited communications
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our services

6. Data and Privacy

Your use of our services is also governed by our Privacy Policy. By using our services, you consent to our collection and use of data as described in that policy.

You retain ownership of any data you provide to our services. You grant us a license to use this data solely to provide and improve our services.

7. Payment Terms

For paid services, you agree to pay all fees according to the pricing and payment terms presented to you. Payment obligations are non-cancellable and fees paid are non-refundable except as expressly set forth in these terms.

We may change our fees upon 30 days notice. Continued use after such notice constitutes acceptance of the new fees.

8. Intellectual Property

The service and its original content, features, and functionality are owned by Onlo AI and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

9. Limitation of Liability

In no event shall Onlo AI, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

10. Disclaimer

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the service will be uninterrupted, timely, secure, or error-free.

11. Termination

We may terminate or suspend your account immediately, without prior notice, for any breach of these Terms. Upon termination, your right to use the service will immediately cease.

12. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes by posting the new terms on this page and updating the "last updated" date.

13. Contact Us

If you have any questions about these Terms, please contact us at legal@onlo.ai