Last edited: April 2026
This policy explains how OnloAI Inc. (“Onlo”, “we”, “our”) handles personal data when you visit onlo.ai or use the Onlo platform. We've tried to keep it plain. If anything is unclear, email privacy@onlo.ai and a human will answer.
Onlo processes support conversations and connected-tool data on behalf of our customers. We act as a processor for that data — it belongs to the customer, and we only use it to operate the Service for them. We never use customer data to train AI models. The rest of this policy concerns the data we collect as a controller — primarily from visitors to our website and people who sign up for an account.
We keep collection to what's necessary. In practice that's:
Where data is mandatory, we'll say so at the point of collection. You can decline optional data without losing access to the Service.
We process this data to operate and improve the Service, respond to your requests, meet legal obligations, and detect fraud or abuse. Concretely, that covers running our hosting and infrastructure, optimizing site traffic, measuring product analytics, and contacting you about your account.
Data is processed at our operating offices and at our providers' facilities, which may be located outside your country. We keep personal data only as long as needed for the purpose it was collected for, plus any period required by law. Once that period ends, the data is deleted.
Depending on where you live, you can ask us to:
To exercise any of these, email privacy@onlo.ai. Requests are free and we'll respond within one month.
We take appropriate technical and organizational measures to protect data against unauthorized access, disclosure, or destruction — including encryption in transit and at rest, scoped access controls, and audit logging. No system is perfectly secure, but we work continuously to reduce risk.
We use cookies and similar trackers to operate the site, remember preferences, and measure usage. You can control cookies through your browser settings.
We may update this policy from time to time. Material changes will be posted here with a new “Last edited” date, so it's worth checking back periodically.
Personal data — any information that identifies, or could identify, a natural person. Usage data — information collected automatically as you use the site, such as IP address, request times, and pages visited. Controller — the party that decides why and how data is processed (here, Onlo, for website and account data). Processor — a party that processes data on someone else's instructions (here, Onlo, for our customers' support data).