Privacy Statement

Introduction

Onlo is a conversational AI platform that helps businesses manage sales, customer support, and user engagement across chat and voice.

We understand that your privacy is important. This Privacy Notice explains how Onlo collects, uses, stores, and protects your personal data, and outlines your rights. We continuously review and update our privacy practices to ensure your information is handled responsibly and transparently.

Contacting Us About Data Protection

For any questions or concerns about how your personal data is handled—or to exercise your privacy rights—you can reach our dedicated Privacy Team at:

Email: privacy@onlo.ai

How We Collect and Use Your Personal Information

Onlo collects personal information such as name, job title, employer name, work email, work phone number, and work address to provide and improve services. We do not sell personal information and only share it with third parties assisting in service delivery.

We may also receive information from third-party sources such as LinkedIn.

Use of the Onlo Website

We automatically collect technical information such as IP addresses, browser type, operating system, and browsing behavior to improve performance and user experience.

Cookies and Tracking Technologies

Onlo uses cookies and similar technologies. Please refer to our Cookie Notice for more details.

Sharing Information With Third Parties

Your information may be stored in third-party cloud databases in the U.S. We only share data when necessary for service delivery, legal compliance, protection of rights, or when authorized by you.

Transferring Personal Data to the U.S.

Your data will be processed in the U.S. We use Standard Contractual Clauses and other safeguards to ensure GDPR compliance.

Data Subject Rights

You may have rights under GDPR including access, rectification, deletion, restriction, portability, and objection. You may contact us to exercise these rights at privacy@onlo.ai.

Use of Google Workspace APIs

Onlo uses data from Google Workspace APIs only to provide service features. Such data is not used to train AI or ML models.

Data Protection Mechanisms

Onlo maintains strong security:

  • Encryption in transit and at rest
  • Strict access controls
  • Rate limiting
  • Domain allowlisting
  • AWS-based secure infrastructure
  • GDPR & SOC 2 aligned
  • No use of customer data for AI training

Data Storage and Retention

Data is stored in secure cloud systems in the U.S. Customer data is retained for the duration of the business relationship and a period thereafter. Prospect data is retained only while it has business value. Data can be deleted upon verified request.

Children's Data

Onlo does not knowingly collect data from children.

Data Deletion Request

You have the right to request deletion of your personal data. To submit a data deletion request, you can:

Upon receiving your request, we will verify your identity and process your request within 30 days. You will receive confirmation once your data has been deleted.

Questions, Concerns, or Complaints

For questions or concerns, contact:

Email: privacy@onlo.ai